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IT Support Specialist
FULL TIME (Wellesley, MA)
Come join our growing IT consulting team! We are doing exciting and challenging work for our clients in the greater Boston Area and need to hire a smart, capable, and motivated IT Support Specialist to help with the day-to-day technical support of assigned clients.
In this role, you will be in a customer facing position at client sites providing break/fix support, application tutorials, as well as technical Q&A. You will work closely with an IT Manager and network/server engineer to maintain the technical health of your clients.
Provide first level technical support to your assigned clients, both on-site and remotely.
Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.
Responsible for new PC setups, virus removal, software updates, and hardware incidents.
Operating system support for Windows XP/Vista/7 and Mac OS X
Mobile device support for iPhone, iPad, Android, and Blackberry O
Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding incidents.
Effectively communicate technical issues, ticket flows, and project execution with client manager and Network/Server engineer.
Contribute findings and troubleshooting documentation to knowledge portal.
Update client documentation with hardware information, password changes, etc.
Proven ability to effectively interact with end-users (lay persons) in identifying and resolving technical issues
Unique ability to work with both business and technical minded people to plan and execute against project timelines and deliverables
An understanding of TCP/IP Networking Protocols and Procedures, all relevant Windows Workstation, Operating Systems, all relevant Windows Office products
Prior experience in a technical support role, IT sales, or call center environment
A passion for customer service and technology, delivering exceptional support to end-users
Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
Bachelor’s degree required
2 years in a customer facing, technical support role
Reliable vehicle, and the ability to travel between client sites in the Greater Boston area
Challenging, exciting consulting work without the overnight or long distance travel
Health, Dental, Life, Short Term and Long Term Disability insurance
Generous paid time off
401K with company matching
About Insource Services:
Insource Services, Inc. is a recognized resource providing finance, human resources, and information technology consulting services to non-profit and small-to medium-sized businesses in the Greater Boston area. Insource employs a hands-on, team approach with our clients. Since 1993, our service teams have brought their collective expertise to each and every one of our clients; forming working partnerships and providing clients with the comprehensive knowledge, skills, and perspective they need to manage their organizations. Our goal is to become an integrated partner in their business and a key resource to their internal operational team.
Please visit http://insourceservices.applicantpro.com to apply. Insource Services, Inc. is an equal opportunity employer.
Find Us On:
Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc.
Twitter – https://twitter.com/InsourceSvcs