you ready to be part of something epic? Sutherland is hiring professionals to provide Technical
Support and Customer Service for one of the world’s largest gaming platforms
while working from your remote or home office!
This is a part-time position. Weekly hours will range between 20 and 29
depending on business needs and agent performance. There is a performance-based
incentive bonus, that you may earn up to an additional $4 per hour during the
month earned, in addition to the hourly rate, after the successful completion
of training, nesting, and your first month of production.
This is the job for you if:
are an experienced gamer and/or have a background in gaming technical
execute on delivering a great customer experience
are an early adopter: the first of your friends to buy the latest gaming
are the “Go-To” person who helps others get the most out of
are technically savvy and understand Routers/Streaming Video/Web
handle multiple call types, i.e. billing issues, internet connectivity
with the gaming console, and hardware technical support
If this describes you down to your core, then we
want you on our team!
We’ll give you the opportunity to showcase your superior customer support and
troubleshooting skills, while developing your expertise in all aspects of the
gaming platform. We’re looking for dynamic, outside-the-box thinkers with the
individual initiative to do everything possible to ensure that every customer
is beyond satisfied.
Note: These positions
are 100% work from home and are only available to residents of the contiguous
Our most successful
passion for the customer and the customer’s experience
the ability to recognize and respond to customer needs and
demonstrate sincere commitment to resolving those needs
the self-discipline and independence to work remotely from home
familiarity with social networking (Facebook, Twitter, YouTube,
familiarity with the gaming environment and the modern gaming
a demonstrated ability to perform at a high level, with a strong
aptitude to adjust to change
excellent verbal and written communication skills; proficient
reading skills to analyze, interpret, and address customer needs
the ability to handle multiple tasks simultaneously, including
offline or special project work
flexibility to work additional hours, if needed
basic experience using Microsoft Office suite
a minimum of one year of customer service experience, preferably
in a contact center environment
minimum keyboard skills of 30 WPM (verified with typing test
during application process)
a High School Diploma/GED
Sutherland is on the lookout for the
best in class. Are you wondering if you have what it takes to be the best?
Better yet, do you already know you’re the best?
We want to hear from YOU!
During the holiday
season, consultants are scheduled and expected to work during peak call
periods. Consultants will not be approved to take time off, outside of their scheduled two days off each week. Those dates are November 1 – November 7, November 23 –
November 28, and then December 17 – January 6. Consultants will be required to work Christmas Day (12/25) and the day after Christmas (12/26).
While this position
is part-time, during the period of December 24 – December 30, consultants will
be scheduled for 40 hours per week with opportunities for overtime.
Home Office Requirements:
20-inch monitor Sutherland will provide a Thin Client PC with
VOIP phone technology
USB Dual ear (designed to minimize audio
interference from outside sources) Noise cancelling microphone
Minimum Internet speeds of 5 Mbps upload and 7 Mbps download. Regardless, your
connection must in all cases continuously support outstanding call quality and
high speed interactive response rates while working with client tools.
Sutherland is a drug free workplace, including our