Sutherland

Job Description

Are

you ready to be part of something epic? Sutherland is hiring professionals to provide Technical

Support and Customer Service for one of the world’s largest gaming platforms

while working from your remote or home office!

This is a part-time position. Weekly hours will range between 20 and 29

depending on business needs and agent performance. There is a performance-based

incentive bonus, that you may earn up to an additional $4 per hour during the

month earned, in addition to the hourly rate, after the successful completion

of training, nesting, and your first month of production.

This is the job for you if:
You

are an experienced gamer and/or have a background in gaming technical

support

You can

execute on delivering a great customer experience

You

are an early adopter: the first of your friends to buy the latest gaming

platform



You

are the “Go-To” person who helps others get the most out of

their systems

You

are technically savvy and understand Routers/Streaming Video/Web

Applications

You can

handle multiple call types, i.e. billing issues, internet connectivity

with the gaming console, and hardware technical support

If this describes you down to your core, then we

want you on our team!

We’ll give you the opportunity to showcase your superior customer support and

troubleshooting skills, while developing your expertise in all aspects of the

gaming platform. We’re looking for dynamic, outside-the-box thinkers with the

individual initiative to do everything possible to ensure that every customer

is beyond satisfied.

Note: These positions

are 100% work from home and are only available to residents of the contiguous

United States.

Qualifications

Our most successful

candidates have:
passion for the customer and the customer’s experience

the ability to recognize and respond to customer needs and

demonstrate sincere commitment to resolving those needs

the self-discipline and independence to work remotely from home

familiarity with social networking (Facebook, Twitter, YouTube,

etc.)

familiarity with the gaming environment and the modern gaming

consoles

a demonstrated ability to perform at a high level, with a strong

aptitude to adjust to change

excellent verbal and written communication skills; proficient

reading skills to analyze, interpret, and address customer needs

the ability to handle multiple tasks simultaneously, including

offline or special project work

flexibility to work additional hours, if needed

basic experience using Microsoft Office suite

a minimum of one year of customer service experience, preferably

in a contact center environment

minimum keyboard skills of 30 WPM (verified with typing test

during application process)

a High School Diploma/GED

Sutherland is on the lookout for the

best in class. Are you wondering if you have what it takes to be the best?

Better yet, do you already know you’re the best?

We want to hear from YOU!

Scheduling

Requirements:
During the holiday

season, consultants are scheduled and expected to work during peak call

periods. Consultants will not be approved to take time off, outside of their scheduled two days off each week. Those dates are November 1 – November 7, November 23 –

November 28, and then December 17 – January 6. Consultants will be required to work Christmas Day (12/25) and the day after Christmas (12/26).

While this position

is part-time, during the period of December 24 – December 30, consultants will

be scheduled for 40 hours per week with opportunities for overtime.

Minimum

Home Office Requirements:
Computer

20-inch monitor Sutherland will provide a Thin Client PC with

VOIP phone technology

Headset

USB Dual ear (designed to minimize audio

interference from outside sources) Noise cancelling microphone

Internet

Minimum Internet speeds of 5 Mbps upload and 7 Mbps download. Regardless, your

connection must in all cases continuously support outstanding call quality and

high speed interactive response rates while working with client tools.

Sutherland is a drug free workplace, including our

work-from-home positions.

Source:  

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Gaming Support – Customer Service and Technical Support – Work-At-Home