Clerical Support Specialist III – Appointment Center

Company Details

Denver Health

Under close supervision, performs computerized patient scheduling, pre-registration

and obtainment of pre-certification authorization and benefit information necessary for payment. Collects

comprehensive demographic and insurance information required to facilitate timely and accurate billing of



patients presenting for services. The incumbent will be expected to be cross-trained in all aspects of the

position’s responsibilities.

Minimum Qualifications

Education: Requires a high school diploma or GED certificate. Associate’s Degree preferred.

Experience: Typically, two years in a hospital/medical office setting or relevant experience in a customer service business with the ability to relate to a diverse patent population.

Knowledge, Skills & Abilities: Knowledge of standardized rescheduling, canceling, and attendance procedures. Knowledge of PC applications (NT, Windows) and/or healthcare applications. Knowledge of addition, subtraction, multiplication and division, sufficient to be able to perform simple computations. Knowledge and application of Authority cash procedures, sufficient to be able to

perform duties as assigned. Excellent telephone skills and critical analytical thinking skills, with an emphasis on customer service. Ability to prioritize and perform a multitude of duties. Ability to complete accurate data entry and type 30wpm. Ability to speak Spanish preferred.

Certificate/License/Registration: None

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”

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